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Performance
Performance
Analysis
Monitor the performance of your team with Desk360 analysis. Sort replied tickets by channel or agent and evaluate each team member’s performance to calculate an average.
Manage your
support team’s performance!
support team’s performance!
Every activity of your team regarding tickets is recorded, so you can interpret this data in charts quickly. This way, you have the ability to monitor the team performance closely and take action when needed.
It is important to meet customer expectation in the very first message. In the chart, easily see in what cases a ticket is reopened and on which agent it is pending.
Quickly view pending tickets on the basis of agent. Capture the details unnoticed by your team and get notified when necessary.