Live Chat Software

Professional Sales Experience with Conversational Commerce

A faster and more professional sales experience with conversational commerce solutions integrated into Desk360’s live support systems

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Selling on Facebook
Selling on WhatsApp
Selling on Instagram

What is conversational commerce?

Conversational commerce is the practice of engaging the customers and selling your products and services via online tools such as WhatsApp, Facebook Messenger, Instagram Direct Messages, and live support.

Customers can create shopping carts and make one-click purchases using this technology via platforms with widespread adoption like WhatsApp to purchase products or services, by simply chatting with sales agents while businesses gain the ability to manage their sales processes more quickly and profitably by conversing directly with their customers.

Integrate your customer communication channels into your support processes with Desk360 and increase your sales with conversational commerce.

Incorporate the conversational commerce model into your online store

Integrate the conversational commerce model into your business and provide your customers visiting your online store with highly personalized experiences.

Enrich your live support channels with the dialog-based commerce model.

Reduce cart abandonment and boost your online sales right away.

Get feedback from your customers by asking them about their experience.

Analyze your customers' purchase history to make new recommendations.

Acquire new customers and build brand loyalty by retaining existing customers.

Conversational Commerce

Discover the conversational commerce model with Desk360

Allow your customer service representatives to guide customers who are interested in purchasing products or services from your company and provide them with a proactive sales experience with Desk360. Engage in one-on-one conversations with your customers using Desk360’s multi-channel and integrated live support systems, and increase the efficiency of your sales processes.

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Find out more about Desk360 on our blog!

Selling on Instagram while using customer engagement platforms

Selling on Instagram while using customer engagement platforms

We live in a world where visuals sell more than words when it comes to conveying information to your customers. Big and small businesses alike are leveraging Instagram as a portfolio of their products and services.
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3 reasons why you should use WhatsApp e-commerce

3 reasons why you should use WhatsApp e-commerce

As WhatsApp ventures into the e-commerce area and expands the variety of services it provides businesses, it is rapidly becoming the perfect tool for client engagement and a great platform for conversational commerce.
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Conversational Commerce: A new era of customer communication

Conversational Commerce: A new era of customer communication

In recent years, instant messaging has surpassed emails as the primary method of official communication.
Read More
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