At Desk360, we take the security of our customers very seriously and we’re
always hard at work to ensure reliable communication with their customers. We’ve developed a
bulletproof customer support software service with features such as advanced encryption and IP
restriction, user authorization, data protection, backups, and more.
Security Compliance Certification
Our information security management system (ISMS) is ISO 27001 certified and audited by an independent company. In this context, our software development processes have been accredited by IAS (International Accreditation Service).
Product Security
Desk360 offers two levels of password security: default and heightened security. You can also
specify how long users will have to wait after an unsuccessful login attempt.
You can activate Desk360’s Two Factor Authentication (2FA)
feature for all of your accounts. The PIN code sent you by Authenticator apps allows you to
login to your account securely.
Desk360 never stores your credentials in human-readable form,
keeping your data in a safe environment.
Desk360’s permissions system enables you to assign Admin,
Auditor, and User roles to your teammates to specify exactly what they can access and edit.
Add your whitelisted IP addresses to Desk360 and decide who can access your account from where.
For instance, you can only whitelist your office network IPs to ensure only your employees can
access our platform.
Desk360's spam filtering service ensures all kinds of spam
e-mails that might come from your customers are instantly filtered out and kept out of your
product.
Desk360’s high availability with 99.99% uptime means you won’t experience any interruptions,
barring any maintenance. Check our system status here.
App Security
Our engineers attend secure code training sessions to get the
latest on the most important security risks and vulnerabilities, widespread attacks, and Desk360
security protocols.
Our security department regularly checks our codebase for any security vulnerabilities and
patches them up.
Desk360’s test and live environments are not hosted on the
same systems, meaning live data can’t and won’t be used in the development test environment.
Both our platform and mobile apps are continuously tested
against the potential security vulnerabilities thanks to our static code analysis tools.
Our internal security teams and professionals performs detailed security tests against our
systems regularly and minimize risks after determining the vulnerabilities.
Extra Features
Desk360 offers a highly versatile platform to comply with various data protection laws around
the world and uses AWS to secure user data.
Once you create an account on Desk360 platform, you automatically agree to our terms, Terms of
Use and Privacy Policy. These policies are updated and shared with users regularly.
We hold Information Security Awareness training sessions
hosted by experts to ensure every member of Desk360 stays vigilant and ready to take action.
We perform background checks on our new members to ensure compliance with local and global laws.
Every new teammate signs an NDA to help prevent any security risks.
Got any questions about security?
Have you discovered a security vulnerability on our systems? If you have, please reach out to our
security team: security@desk360.com
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The customer support software that you can trust
At Desk360, we take the security of our customers very seriously and we’re always hard at work to ensure reliable communication with their customers. We’ve developed a bulletproof customer support software service with features such as advanced encryption and IP restriction, user authorization, data protection, backups, and more.
Security Compliance Certification
Our information security management system (ISMS) is ISO 27001 certified and audited by an independent company. In this context, our software development processes have been accredited by IAS (International Accreditation Service).
Product Security
App Security
Extra Features
Got any questions about security?
Have you discovered a security vulnerability on our systems? If you have, please reach out to our security team: security@desk360.com
For more information on Desk360, check out our Privacy Policy and Terms of Use.